SHIPPING POLICY


PRE-ORDER
EACH INDIVIDUAL PIECE IS CAREFULLY HAND-CRAFTED.  PLEASE ALLOW 4-6 WEEKS FROM PRE-ORDER DEADLINE CLOSURE FOR MANUFACTURING AND DELIVERY.

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GENERAL RELEASE  SHIPPING POLICY


ALL DELIVERIES ARE SUBJECT TO THE DELIVERY COSTS THAT WILL BE QUOTED AT CHECKOUT. ALL COSTS ARE TO BE PAID BY THE CUSTOMER UNLESS STATED OTHERWISE. YOU WILL RECEIVE A CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN SHIPPED WITH A TRACKING NUMBER.

OUR PRICES DO NOT INCLUDE DUTIES AND TAXES*.

PLEASE MAKE SURE TO TRACK YOUR PACKAGE AND BE AWARE IF CUSTOMS ARE TRYING TO CONTACT YOU.
WE CANNOT TAKE RESPONSIBILITY FOR ANY PACKAGE ONCE IT IS IN YOUR COUNTRY.

IF THERE ARE ANY OTHER PROBLEMS WITH CUSTOMS / THE COUNTRY OFFICIALS NEED DOCUMENTATION OR CLARIFICATION PLEASE CONTACT SUPPORT@FRANCESCALAKE.COM FOR MORE INFORMATION.

PLEASE NOTE A SIGNATURE IS REQUIRED TO RECEIVE YOUR ORDER SO PLEASE ENSURE SOMEONE IS HOME OR YOU MAY ARRANGE ANOTHER TIME TO ATTEMPT DELIVERY.

FOR QUESTIONS REGARDING OUR SHIPPING POLICY PLEASE CONTACT SUPPORT@FRANCESCALAKE.COM





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