SHOP COLLECTION EXHIBITION
RETURNS AND REFUNDS
PRE-ORDER REFUND POLICY
EACH INDIVIDUAL PIECE IS CAREFULLY HAND-CRAFTED. AND MADE TO ORDER. THERE ARE NO REFUNDS OR EXCHANGES FOR ANY PRE-ORDER ITEM PURCHASED.
EACH INDIVIDUAL PIECE IS CAREFULLY HAND-CRAFTED. AND MADE TO ORDER. THERE ARE NO REFUNDS OR EXCHANGES FOR ANY PRE-ORDER ITEM PURCHASED.
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GENERAL RELREASE REFUND POLICY
IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PRODUCT, OUR RETURNS POLICY ALLOWS YOU TO RETURN ANY ITEMS (EXCLUDING SALE ITEMS) TO FRANCESCALAKE WITHIN 14 DAYS FROM DISPATCH.
PLEASE EMAIL SUPPORT@FRANCESCALAKE.COM TO REQUEST YOUR RETURN. PLEASE CONFIRM THE REASON FOR YOUR RETURN. ONCE YOUR RETURN IS APPROVED A RETURN ADDRESS WILL BE PROVIDED.
*PLEASE NOTE: OUR RETURN ADDRESS HAS CHANGED, RETURNS SENT TO OUR PREVIOUS ADDRESS WILL NOT BE RECEIVED. WE WILL BE UNABLE TO REFUND RETURNS RECEIVED TO THE WRONG ADDRESS.
THE SHIPPING COST AND DUTIES FOR THE RETURN WILL NEED TO BE PAID BY YOU. PLEASE NOTE YOU ARE RESPONSIBLE FOR THE RETURN SHIPPING AND WE HIGHLY ADVISE YOU TO OBTAIN PROOF OF POSTAGE IN THE FORM OF A TRACKING NUMBER AND KEEP THE RECEIPT AND DETAILS, AS FRANCESCA LAKE IS NOT RESPONSIBLE FOR ANY RETURNS OR EXCHANGES THAT FAIL TO REACH US.
ITEMS SHOULD BE RETURNED AS RECEIVED AND IN THEIR ORIGINAL PACKAGING: ANY PACKAGES RETURNED DAMAGED OR IN POOR CONDITION WILL NOT BE REFUNDED. PLEASE INCLUDE YOUR PACKING SLIP IN YOUR RETURN SHIPMENT AND MARK THIS AS A RETURN.
ONCE WE RECEIVE YOUR RETURNED PRODUCT(S) WE WILL BE MORE THAN HAPPY TO OFFER YOU A REFUND OR EXCHANGE PROVIDED THE PRODUCTS ARE RETURNED IN PERFECT, UNUSED CONDITION WITH ALL THE ORIGINAL TAGS STILL ATTACHED AND HYGIENE STICKERS.
REFUNDS (IF APPLICABLE)
ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND.
OUR PRICES NOW INCLUDE DUTIES AND TAXES, IF AN ORDER IS SUSPECTED OF BEING BOUGHT TO BE RETURNED OR USED FOR COMMERCIAL PURPOSES, THE DUTIES AND TAXES INCURRED WILL BE REDACTED FROM YOUR REFUND.
IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN A FEW DAYS.
NON-RETURNABLE ITEMS
FOR HYGIENE REASONS PLEASE NOTE WE ARE UNABLE TO ACCEPT RETURNS FOR PIERCED JEWELLERY OR SWIMWEAR. SALE ITEMS ARE NOT ELIGIBLE FOR RETURN – FOR MORE INFORMATION ON SALE ITEMS PLEASE READ BELOW.
SALE ITEMS
ONLY REGULAR-PRICED ITEMS MAY BE REFUNDED, UNFORTUNATELY, SALE ITEMS CAN NOT BE REFUNDED. DISCOUNTS USING CODES DO NOT COUNT AS A SALE ITEM.
EXCHANGES
WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED. IF YOU NEED TO EXCHANGE IT FOR THE SAME ITEM, SEND US AN EMAIL AT SUPPORT @FRANCESCALAKE.COM AND CONFIRM WITH US THE REASON FOR YOUR RETURN, AND ONCE APPROVED SEND THE ITEM BACK TO:
SHIPPING BACK TO US
TO RETURN YOUR PRODUCT, YOU SHOULD MAIL YOUR PRODUCT TO:
YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.
DEPENDING ON WHERE YOU LIVE, THE TIME IT MAY TAKE FOR YOUR EXCHANGED PRODUCT TO REACH YOU MAY VARY. WE RECOMMEND USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE. WE DON’T GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.
LATE OR MISSING REFUNDS (IF APPLICABLE)
IF YOU HAVEN’T RECEIVED A REFUND YET, FIRST CHECK YOUR BANK ACCOUNT AGAIN. THEN CONTACT YOUR CREDIT CARD COMPANY, IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED. NEXT CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED. IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET PLEASE CONTACT: SUPPORT@FRANCESCALAKE.COM
FOR ANY QUESTIONS REGARDING OUR RETURNS AND REFUND POLICY PLEASE CONTACT:
SUPPORT@FRANCESCALAKE.COM